Bridging the gap: employee experience in higher education

Why you need this report

This new report (our second created in partnership with UCEA) offers a fresh look at the employee experience in higher education — what’s improving, where challenges remain, and how institutions are responding.

Drawing on feedback from over 240,000 employees across 75 HEIs, the report compares the experiences of Academic and Professional Services staff. It highlights practical steps universities are taking to improve connection, recognition and development, and shares examples of what’s working across the sector.

Inside, you’ll find:

• Trends in employee sentiment since COVID, including sense of community and career development
• A breakdown of differences between Academic and Professional Services staff
• Practical actions HEIs are taking to improve wellbeing, recognition and collaboration
• Case studies from institutions including Manchester Metropolitan University
• Recommendations for improving the employee experience in higher education

Mind the gap: the story behind the stats

The latest data reveals a clear divide in the employee experience in higher education, with distinct differences emerging between staff groups across institutions. While some areas show progress, others highlight persistent challenges — particularly between Academic and Professional Services staff.

For example:

• 43% of Academic staff feel they can manage their workload, compared to 63% of Professional Services staff
• 44% of Academic staff feel supported in their wellbeing at work, versus 61% of their Professional Services colleagues
• Perceptions of cross-departmental collaboration have dropped to 34%, well below the all-sector average of 45%

These figures reflect more than just numbers — they point to real differences in how people feel, work and connect across institutions. The report explores these gaps in depth and shares how universities are responding with practical, people-focused solutions.

Whether you’re focused on strategy, HR or organisational development, this report offers insight to help you make meaningful change.

Download the report to explore what’s working — and what’s next.

Other resources you might enjoy:

What’s it really like to work in HE?

Webinar: How pulse survey insights improve your employee experience

Professionals discuss the future of the employee voice in HE

Cardiff Metropolitan University: Masterclass in employee listening

Edinburgh Napier University: Employee listening excellence

Introducing Inspire HE: University ranking for employee experience

The ultimate faculty survey strategy guide

Report: The future of employee listening in HE

What international engagement data says about global higher education