Addressing survey pain points in higher education

Why you need this report

HEIs are under pressure to listen well, act quickly and show progress. But when managers are stretched and survey data feels difficult to interpret, even valuable feedback can become hard to act on.

This report shows how to move from data overload to clear priorities. It explores how to make sense of comments, support leaders and managers, improve participation, protect trust and keep action moving when capacity is limited.

It also shows how People Insight combines an actionable employee experience platform with HE-focused consultancy, coaching, communications support and Prism, our integrated AI, to help institutions move from data to dialogue, then from dialogue to action.

Inside, you will explore how to:

• Make sense of thousands of free-text comments without losing the human story behind them
• Help leaders invite open conversation rather than feel remote or top-down
• Focus survey action when workload is intense and capacity is limited
• Build manager confidence when data feels daunting or difficult to talk about
• Improve participation by protecting anonymity, communicating clearly and closing the feedback loop

This report addresses questions such as:

• How do we turn complex survey results, comments and feedback into clear priorities managers can act on?
• How can we build trust in the survey process, from protecting anonymity to improving participation and closing the feedback loop?
• How do we support leaders and managers to respond confidently, show progress and use AI in a way that still feels human and grounded?

This report is a must-have for any modern HEI wanting to provide a meaningful, motivational and inspirational employee experience.

Download the report today.