The University of Manchester: Listening at scale

At our January Higher Education community event, the University of Manchester shared its colleague listening journey and the progress it is making across a large and complex institution.

We’re pleased to share the slides here, offering a closer look at how its approach brings together continuous listening, strategic alignment, transparent results sharing and meaningful action.

What good listening at scale looks like

The University of Manchester’s slides offer a practical look at what it takes to listen well in a large institution and turn that insight into action.

From shaping a continuous listening approach to linking engagement with Manchester 2035, this is a useful example of how staff voice can be embedded into wider institutional priorities.

Inside you’ll explore:

• How the University of Manchester is approaching colleague listening across a workforce of 15,500 colleagues
• How it is moving from periodic surveys towards a more continuous listening approach
• How colleague engagement is being linked to Manchester 2035 and wider delivery plans
• How transparent results sharing is helping build trust and visibility
• How a network of dashboard users is supporting action across the institution
• How local action, University-wide themes and executive reporting are helping insight lead to progress