Addressing low morale in the not-for-profit sector

Those who work in the not-for-profit sector can attest to the deep sense of fulfilment it offers. Thanks to our comprehensive benchmark data — gathered from working with well-known not-for-profits in the UK and abroad, including Camelot and Cancer Research UK — we know that employees in this sector are driven by a strong sense of purpose. An impressive 93% say they care about the future of their charity, while 87% feel their organisation’s mission gives them a sense of pride in their work. On top of that, 88% report that their manager treats them fairly and with respect, contributing to a supportive environment.

However, despite these positives, low morale is a widespread issue in the sector. The pressures of funding constraints, heavy workloads and lack of career progression opportunities can lead to frustration, disengagement and burnout. Compared to other industries, employees in not-for-profit organisations often report feeling undervalued and overworked.

For our not-for-profit institutions to perform at their best, they need to be filled with motivated, dedicated, driven employees. It makes sense to address the challenge of low morale and to actively improve the employee experience. After all, a charity’s impact relies not just on its mission but also on the wellbeing and engagement of the people driving that mission forward.

Our HR consultants have got together and compiled five practical ways to address low morale in the not-for-profit sector — but first, let’s look into the issue a little more.

Related: 5 factors damaging public sector employee engagement

Understanding low morale in the not-for-profit sector

The not-for-profit sector faces several challenges that contribute to low morale. While employees are passionate about their work, long-term engagement can be difficult to sustain when faced with heavy workloads, limited resources and insufficient recognition.

Workload pressures and burnout

One key concern is that only 66% of employees in the sector feel they can comfortably cope with their workload. Many charities operate with limited funding, which often leads to understaffing and unrealistic expectations. Employees frequently take on multiple roles, balancing administrative tasks, fundraising responsibilities and frontline service delivery.

Over time, these pressures can lead to exhaustion and burnout, with some employees struggling to maintain a healthy work-life balance. For instance, a 2024 report by the Center for Effective Philanthropy found that nonprofit leaders are increasingly worried about staff burnout, with virtually all respondents expressing concern and one-third stating it is “very much” a concern. A survey reported by Charity Times also found that two in five charity workforces are affected by overwork and presenteeism, with almost a quarter reporting high levels of burnout.

Lack of clear leadership and direction

Leadership plays a significant role in maintaining employee morale, yet only 64% of employees say their leaders provide a clear vision for the direction of their charity. Without strong leadership, employees can feel disconnected from the organisation’s goals, leading to confusion and disengagement.

Moreover, only 58% of employees know how well their organisation is performing against its aims. Without clear performance updates and transparent communication, employees may struggle to see how their work contributes to the charity’s impact, making it harder to stay motivated.

Limited career development opportunities

Career progression is another significant challenge in the not-for-profit sector, with only 54% of employees saying their development aspirations are being met. Many charities operate with flat structures, offering fewer opportunities for promotions or lateral career moves.

Without clear progression paths, employees may feel stuck, leading to disengagement and higher turnover rates. Given the growing demand for skilled professionals in the sector, retaining experienced employees is increasingly difficult when career growth is limited.

Poor inter-team communication

Collaboration is essential in not-for-profit organisations, yet only 42% of employees say communication between teams is good. When departments work in isolation, inefficiencies increase and misunderstandings can arise.

Strong internal communication is particularly important for charities that rely on a mix of staff and volunteers. Without effective coordination, employees may feel frustrated by unclear expectations, duplicated efforts or a general lack of recognition for their contributions.

Related: How to improve team communication in today’s workplace

Recognition and reward gaps

Recognition plays an important role in motivation and morale, but only 42% of employees feel that rewards are linked to their performance and contribution. In the private sector, financial incentives are often used to boost morale, but in the not-for-profit sector, salary increases and bonuses may not be quite so manageable or realistic.

However, appreciation doesn’t always have to be financial. There are a lot of non-financial rewards and motivators to be considered, all of which have been known to positively impact morale.

5 Strategies to address low morale in the not-for-profit sector

Boosting morale in the not-for-profit sector requires a sector-specific approach. Here are 5 effective strategies you can begin to put in place to tackle low morale and create a more engaging workplace.

1. Improve workload management

To reduce stress and prevent burnout, organisations need to assess workloads and allocate resources more effectively. This could include:

• Allowing for flexible working arrangements, such as remote work or compressed hours
• Providing mental health support, such as employee assistance programmes
• Offering time off in lieu for additional hours worked
• Prioritising tasks and setting realistic goals to prevent overburdening employees

2. Strengthen leadership communication

Employees need to understand the bigger picture to stay motivated. Leaders can improve communication by:

• Regularly updating employees on organisational goals, challenges and achievements
• Creating open forums where employees can ask questions and share feedback
• Encouraging managers to have regular one-to-one check-ins with their employees
• Using internal newsletters or town halls to make sure everyone is aligned with the charity’s mission and progress

3. Create career development pathways

Even in charities with limited promotional opportunities, employees still need to feel they are progressing. Not-for-profit organisations can support career development by:

• Offering training and development programmes to upskill employees
• Providing mentorship opportunities with senior leaders
• Encouraging employees to take on new responsibilities or project leadership roles
• Supporting secondments to other teams or external partnerships to broaden experience

4. Improve inter-team collaboration

Good communication between teams leads to better efficiency and a stronger sense of community. Strategies to improve collaboration include:

• Implementing shared project management tools to improve workflow transparency
• Holding cross-departmental meetings to ensure alignment on projects and priorities
• Encouraging job shadowing to increase understanding of different roles within the charity
• Creating social opportunities that bring employees together outside of work tasks

5. Recognise and reward contributions

While financial incentives may not always be possible, recognition is still essential. Charities can show appreciation by:

• Celebrating achievements in team meetings and internal communications
• Offering additional leave days as a reward for outstanding contributions
• Providing professional development funding for employees who excel
• Encouraging peer-to-peer recognition programmes where employees can nominate colleagues for their efforts and achievements

While not-for-profit employees are clearly deeply committed to their work, sustained motivation requires targeted support.

Addressing low morale starts with listening to employees and understanding their concerns. Conducting regular employee surveys allows organisations to more accurately pinpoint specific morale issues and tailor strategies accordingly.

Want to understand how your employees are feeling and identify areas for improvement? Get in touch with People Insight for a not-for-profit employee survey and discover how our solutions can help you build a more engaged and motivated workforce.