With a mission to create a financially better future for society, Lane Clark & Peacock (LCP) are renowned as a market-leading consultancy across various sectors, including pensions, financial services, energy, health analytics, and more.
The company, comprising over 1,200 employees, values transparency and continuous improvement, demonstrating a strong commitment to employee engagement. The “LCP Voice Survey,” as it is known within the company, serves as a vital tool in measuring the sentiments of a diverse workforce and driving meaningful organisational change.
In 2019, LCP took a significant step to enhance its employee engagement strategy by partnering with People Insight. This collaboration aimed to provide a more structured, objective, and comprehensive approach to understanding and improving the employee experience at LCP.
Previously, staff surveys were conducted internally through HR. While effective at the time, LCP recognised that evolving their approach with the help of an expert partner was a necessary next step. Beyond People Insight’s benchmarking, intuitive dashboard, and competitive pricing, what truly solidified the connection between LCP and People Insight was a shared “people-first” attitude and mindset.
The initial survey conducted with People Insight in 2019 established a strong foundation for LCP’s employee engagement strategy. This survey resulted in an 87% engagement score, providing a clear benchmark for future comparisons.
In response to the COVID-19 pandemic, a wellbeing-focused check-in survey was launched in 2020, with the next comprehensive survey scheduled for 2022. This three-year gap, following the initial 2019 survey, coincided with significant global shifts, including the pandemic, remote work adoption, and economic challenges.
Despite these obstacles, LCP maintained its impressive 87% engagement score and an 84% response rate, demonstrating the resilience and effectiveness of their engagement strategy. Additionally, this achievement earned LCP the Outstanding Workplace Award (OWA) from People Insight, recognising their top-quartile engagement performance. However, this wouldn’t be the only time they qualified….
The 2023 pulse survey marked a notable achievement for LCP, with the following key results:
From the outset, LCP made it clear that the employee survey was more than just a periodic exercise; it was a core component of their strategy to enhance employee engagement. Here’s how they achieved this integration:
Inductions: New employees at LCP are introduced to the survey as part of their induction process. This early preview underscores the importance of the survey and encourages new hires to actively participate.
Pre-Survey Communication: Before the survey launch, LCP undertakes a comprehensive communication campaign. This includes custom videos, posters, reminders, and updates on their intranet. The goal is to create awareness and excitement about the survey, ensuring that employees understand its significance and are motivated to participate.
Ongoing Communication: Throughout the year, LCP weaves survey discussions into various forums. For example, survey results are recapped in team meetings and referenced during discussions about implementing changes. This continual reference to the survey helps keep it top of mind for employees and reinforces its importance.
Survey Design: LCP is mindful of maintaining engagement, so they ensure that the survey is concise, yet comprehensive, including a mix of quantitative and qualitative questions. This balance helps in gathering meaningful insights without overwhelming employees.
Regular Cadence: Historically, LCP conducted surveys every three years. However, they’ve now transitioned to an annual cadence with the help of People Insight, alternating between full surveys and pulse surveys. This approach ensures a consistent flow of feedback while providing ample time to implement and measure the impact of changes.
Once the survey closes, LCP follows a structured process to analyse and act on the results:
Building on recent survey successes, LCP is dedicated to continuous improvement in employee engagement. The organisation has identified key initiatives aimed at sustaining and enhancing their achievements: