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Emergency Services

Shape your culture with an agile listening strategy

Emergency services face day-to-day challenges that are completely unique to them as employers, which is something your listening strategy needs to reflect. We work with a range of services to foster the diverse, engaged workforce culture that is essential to attracting and retaining the talent to drive your service forward.

employee engagement for emergency services, People Insight
“The People Insight survey provides a really useful vehicle for all staff to help shape the organisation for the better in the future. The long-term relationship with People Insight has created confidence in staff feeling able to be open with Cheshire Fire and Rescue Service. Staff say that our consultant gave them the confidence to consider how best to develop plans to improve the organisation. I look forward to working with you again. Thank you for all your help.”

Mark Cashin, Chief Fire Officer, Cheshire Fire and Rescue Service

Trusted By

cheshire fire and rescue
derbyshire fire and rescue
West Midlands Police
merseyside fire and rescue
dorset and wiltshire fire and rescue
essex county fire and rescue
british transport police
humberside fire and rescue
shropshire fire and rescue
south yorkshire fire and rescue
wiltshire police
employee engagement for emergency services, People Insight

Improve trust, grow inclusion and nurture leadership

Our experts have practical experience supporting emergency services. For emergency service providers, we help you design an employee survey programme that helps meet your service goals, including:

  • Improving employee engagement and retention across whole time, on-call, and support workers.
  • Fostering a culture of diversity and inclusion.
  • Embedding post-survey action planning and behavioural change.
  • Developing future leaders.
  • Gaining insight from demographic data to help recruit diverse talent.

Build an Outstanding culture

The importance of improving values, culture and behaviour was highlighted in the 2019 HMICFRS report on England’s fire and rescue services. At People Insight, our experts can help you create a culture of trust where staff feel listened to. Leaders can show what has changed in response to staff feedback with our ‘You said, We did’ framework. Join our clients like Derbyshire and Merseyside FRS to see how our approach works.

Trusted by

“The things I particularly like about People Insight are the survey results dashboard, the opportunity to benchmark survey results to other Fire & Rescue Services and the clarity of the expert-led results and action presentation to senior leaders. The depth and visibility of the ‘key drivers for engagement’ analysis is instrumental when taking action in response to the results.”

Corina Beatson, Consultation & Evaluation Officer, Derbyshire Fire and Rescue Service

derbyshire fire and rescue t 01
“People Insight has supported us with the development and delivery of our employee surveys for 7 years. They provide detailed, confidential reporting and clear, concise presentation of the results for our Senior Leadership Team and managers. The team are always friendly and happy to help, to ensure that the survey is delivered on time with as little stress as possible.”

Phil Garrigan, Chief Fire Officer, Merseyside Fire and Rescue Service

merseyside fire and rescue t 01

How People Insight can help

Intuitive technology

People Insight Platform

Act with confidence using data-driven insights that are easy to understand, share and put into practice. Our engaging employee survey platform helps you and your teams take ownership of the change you need.

Practical expertise

Practical expertise

Create lasting change with our organisational psychologist consultants. From survey design, stakeholder alignment, to action and behaviour change facilitation, they provide the perspective and context for a best practice approach.

Live helpdesk

Flexible support

Create your own unlimited surveys and pulses with live chat, wizards, templates and videos or commission our team to fully manage your survey project from beginning to end. Whatever support package you need, our team is a safe pair of hands.

Decisions underpinned by data

Decisions underpinned by data

Trust that your decisions are based on rigorous data, with every survey underpinned by organisational psychologist-designed frameworks including PEARL (engagement), THRIVE (wellbeing) and BELONG (diversity and inclusion) models.

Emergency Services resources

eBooks & guides

What is an employee listening strategy?


On demand: How Fire & Rescue Services align Culture and EX

Case studies

How Derbyshire Fire and Rescue Service (DFRS) became an Outstanding Workplace


On demand: Changing the narrative around engagement in Fire and Rescue


On demand: Engaging on-call staff at Derbyshire Fire and Rescue Service

Emergency Services events & webinar replays

Never miss a webinar, watch the replays now.

Webinar Replay

Changing the narrative around staff engagement in Fire & Rescue

Webinar Replay

How FRS align Culture and Employee Experience